This Section specifies the privacy and data retention practices related to the use of the Usertip Digital Adoption Platform (which may be referred to in this Section as the “Service”). For a complete view of privacy practices relevant to you, please also read the General Section.
A. WHAT INFORMATION MAY WE COLLECT ON USERS OF THE USERTIP DIGITAL ADOPTION PLATFORM? WHAT INFORMATION MAY WE COLLECT ON USERS OF THE SITE AND HOW?
Categories of information and data we may collect from our Users.
The Usertip Digital Adoption Platform utilizes certain identifiers retained in a cookie file as detailed below. Such identifiers are not linked to any Personal Information about a User and may also be stored (without any link to Personal Information) on Usertip’s servers.
Usertip may also collect the email addresses of people who communicate with Usertip via email or create accounts and login credentials.
Special Features. Customers may use certain features which may cause the system to collect and store additional Personal Information (“Special Features”). These Special Features may include:
To use the Special Features, Customers need to actively turn on or provide their consent to use the applicable Special Feature, each of which is turned off by default. For customers who enabled the Special Features “User Behavior Tracking” and/or “Session Recordings (Recordings)”, the Adaptive Element Recognition feature is automatically enabled to increase the functionality of Usertip’s services. Customers may opt-out of the enablement of the feature by contacting Usertip at support@User-tip.com and such Special Features will thereafter be disabled. When a Customer turns on one of the Special Features, the Customer agrees to the collection of Personal Information. Certain other features (like surveys and free text fields) may collect Personal Information only if an End User voluntarily provides it. Customers are responsible for the lawful and fair collection of Personal Information through the Usertip Digital Adoption Platform and to hold any consent, permit or license required by applicable law to facilitate such collection, retention, use, processing and storage of any data.
Usertip is not aware of the nature of the information collected through the Special Features. Such information may include Personal Information about an individual’s racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership (or non-membership), physical or mental health or condition, criminal offences, or related proceedings or any other data considered as sensitive under applicable law (“Sensitive Information“)
B. HOW DO WE COLLECT INFORMATION ON USERS OF THE USERTIP DIGITAL ADOPTION PLATFORM?
Automatic Collection of Information. When You use the Service we gather, collect and record the information relating to such usage, either independently or through the help of third-party services as detailed below.
Information You Provide to Us. You provide us information, including Personal Information, when you communicate with us, including for instance providing Your email when you contact support.
Feature-Specific Information. For more information see the Section about Special Features above.
C. WHAT ARE THE PURPOSES OF THE COLLECTION OF INFORMATION IN THE USERTIP DIGITAL ADOPTION PLATFORM?
Passively Collected Information is collected in order to:
Personal Information is collected in order to:
D. SHARING INFORMATION GATHERED THROUGH THE USERTIP DIGITAL ADOPTION PLATFORM WITH THIRD PARTIES
E. MODIFICATION OR DELETION OF PERSONAL INFORMATION GATHERED THROUGH THE USERTIP DIGITAL ADOPTION PLATFORM
If for any reason, a User wishes to modify, delete or retrieve his/her Personal Information, s/he may do so by contacting the applicable Controller (as defined in the General Section or provided herein) (e.g. the provider of the platform on which the Usertip Digital Adoption Platform is operating). The Controller shall perform the necessary process to identify the User as a User who has a right to retrieve the specific information and then furnish to Usertip the data required to be amended, deleted or retrieved together with a specific identification of the User and data (as shall be applicable for the specific Service provided and the requested data – for instance, IP address and time of uploading the information to Usertip’s servers (IP address is not enough for identification of User or data)). Usertip cannot retrieve data without specific identification of User and data. Usertip may not be able to delete, amend or retrieve the User’s information without the Controller’s instructions and authorization.
Please note that Personal Information may be either deleted or retained in an aggregated manner without being linked to any identifiers or Personal Information, depending on technical commercial capability, including without limitation by setting the last octet of IPv4 user IP addresses such that it cannot be linked to any identifiers of the User. Such information may continue to be used by Usertip for the purpose of operating the Service or for its legitimate interest without derogating from users’ rights.
For any request or question regarding deletion or amendment of User data, you can contact us at the contact details listed in the General Section and we shall make efforts to respond and support your request.
F. DATA RETENTION – THE USERTIP DIGITAL ADOPTION PLATFORM
Any Customer may request information regarding the storage and retention of data (“Audit”) by contacting us. Usertip shall make reasonable efforts to respond to the Audit in a reasonable time and subject to applicable law and to the protection of Usertip’s trade secrets.
Usertip will retain data it processes on behalf of its Customers only for as long as required to provide the Service to its Customers and as necessary to comply with its legal obligations, resolve disputes and enforce its agreements.
Unless otherwise agreed in writing with the Customer, after a request from the Customer to delete any data or termination or expiration of the agreement with the Customer, an automated process will begin that permanently deletes the data in accordance with the timelines set forth in the tables below. Once initiated, this process cannot be reversed and data will be permanently deleted.
G. COOKIES & PASSIVE COLLECTION WITH THE USERTIP DIGITAL ADOPTION PLATFORM
When you access or use the Service, Usertip may use industry-wide technologies such as cookies or similar technologies, which store certain information on your computer (“Local Storage“) and which will allow the system to enable automatic return to a stage or page you visited and make your Service experience much more convenient and personalized. The cookies used by the Service do not include any Personal Information about you, other than a random persistent identifier, unless configured otherwise by the Customer.
The cookies are retained only for the time period required by the Service (according to Customer’s requirements and settings) but in any event not more than 2 years from cessation of use of the Service by the Customer (older versions of the system may include cookies stored for a longer period of time).
If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Please note that deleting our cookies or disabling future cookies may prevent you from accessing certain areas or features of our Services or may otherwise adversely affect your user experience.
“Do Not Track” Signals: Please note that we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application.
H. THIRD-PARTY SOFTWARE/SERVICE
We may use third-party software and/or services in order to collect and/or process the information detailed herein. Such software includes without limitation:
Usertip also utilizes Usertip Recordings and other services for tracking the use of Customers (including its personnel) on the editor component of the Service by recording their screen and operation through the service (Usertip shall be considered as a Controller of such data).
Usertip reserves the right to vary any of the terms and conditions of this agreement subject to written notice to be provided to Customers within thirty (30) days of the change. Should any dispute arise over the terms of the variation and in the event the changes adversely or unlawfully changes the material rights of End Users, Customer will have the right to terminate this Agreement by providing a written notice within thirty (30) days of the written notice of the variation.
J. QUESTIONS, CONTACT INFORMATION AND COMPLAINTS
Please do not hesitate to contact us:
Usertip Private Limited
1 Jln Kilang Timor,
#08-03 Pacific Tech Centre
Or contact Usertip’s Data Protection Officer at:
1 Jln Kilang Timor,
#08-03 Pacific Tech Centre|