Be Informed About the Product Market.

Blogs

Dive into some of our top favourite recipes to empower your team with the best solutions!

See All Blog

SaaS Adoption Metrics: Guide To Time To Value For SaaS Customer Success

February 6, 2023

min read

SaaS Adoption Metrics: Guide To Time To Value For SaaS Customer Success

Time To Value is a critical metric for customer success teams to understand your onboarding process and to help customers achieve the return on investment they are looking for when conducting any digital transformation process. The speed and pace of adoption by users can often determine the perception of success or failure and is critical to reaping the full benefits of technology. Find out more about what Time to Value is and how to measure Time To Value for SaaS customer success.

arrow_forward

SaaS Adoption Metrics: Guide To Average Time Using The Product For Customer Success

January 27, 2023

min read

SaaS Adoption Metrics: Guide To Average Time Using The Product For Customer Success

Average time spent using a product is a key customer success metric for measuring user engagement and adoption. As an objective technique for measuring usage patterns it provides a good reference point to understand the value users derive from your SaaS product and accordingly the rate of long term retention. By measuring it, analyzing it, and taking action to improve it, businesses can increase the value of their product and improve the user experience.

SaaS Adoption Metrics: Guide To Customer Effort Score For Customer Success

The Customer Effort Score (CES)is a useful customer experience metric for understanding how easy or difficult it is for users to utilise your SaaS solution. It measures how much effort your customer needs to use to complete a workflow. As a SaaS business, CES is a simple and straightforward way to get started with understanding and streamlining the user experience on your SaaS. By doing so, you can ensure customer success and satisfaction while also reducing churn rates. To get you started, we've provided a helpful guide to help you calculate this metric. With this information, you'll be able to make data-driven decisions that benefit both your customers and your business.

arrow_forward