Automate Digital Adoption.

Usertip's no-code digital adoption platform enables you to create change assets to assist digital transformation, onboarding and support for digital solutions.

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Usertip Product Features

The solution to improve product adoption

It’s all-one-in one solution to drive better user experience on your product.

Intuitive

Prompt assistance that ensures users understand your product more efficiently.

No-Code

Go from planning to deployment of user touchpoints in seconds with our no-code editor.

Data-Centric

Track digital adoption to support understand users and craft solutions they love to use.

Add Digital Touchpoints For Your User Onboarding.

Need help bringing users to "Ah-hah" moments?

Design on-rail walkthrough experiences that create magic for users. Set up hover-over pop ups to support training. Enable self-help support via guidance on-demand

Usertip is the complete package for managing your digital touchpoints and crafting ideal user experiences.

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Unlock the power of technology with Usertip's adoption platform

User Adoption Analytics.

With our adoption analytics module, discover any hidden friction and provide in-depth insights into your user adoption journey. Set every new customer on the path to becoming power users with detailed analytics.

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Take A Look At Our Recommended Reads

SaaS Adoption Metrics: Guide To Time To Value For SaaS Customer Success

November 18, 2021

min read

SaaS Adoption Metrics: Guide To Time To Value For SaaS Customer Success

Time To Value is a critical metric for customer success teams to understand your onboarding process and to help customers achieve the return on investment they are looking for when conducting any digital transformation process. The speed and pace of adoption by users can often determine the perception of success or failure and is critical to reaping the full benefits of technology. Find out more about what Time to Value is and how to measure Time To Value for SaaS customer success.

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SaaS Adoption Metrics: Guide To Average Time Using The Product For Customer Success

November 18, 2021

min read

SaaS Adoption Metrics: Guide To Average Time Using The Product For Customer Success

Average time spent using a product is a key customer success metric for measuring user engagement and adoption. As an objective technique for measuring usage patterns it provides a good reference point to understand the value users derive from your SaaS product and accordingly the rate of long term retention. By measuring it, analyzing it, and taking action to improve it, businesses can increase the value of their product and improve the user experience.

SaaS Adoption Metrics: Guide To Customer Effort Score For Customer Success

The Customer Effort Score (CES)is a useful customer experience metric for understanding how easy or difficult it is for users to utilise your SaaS solution. It measures how much effort your customer needs to use to complete a workflow. As a SaaS business, CES is a simple and straightforward way to get started with understanding and streamlining the user experience on your SaaS. By doing so, you can ensure customer success and satisfaction while also reducing churn rates. To get you started, we've provided a helpful guide to help you calculate this metric. With this information, you'll be able to make data-driven decisions that benefit both your customers and your business.

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Frequently Asked
Questions.

Learn about what most of our customers are concerned about.

Do you offer trial services?

Unfortunately, we do not offer a trial at the moment. However, we would be happy to arrange a demonstration at your convenience do book a time with one of our representatives.

Are there grants available for Usertip product and services?

There may indeed be grants available which can cover your needs. Presently these are limited to Singaporean companies, do get in contact with our representatives to find out more.

Will I have to sign an annual contract?

Yes, we presently do not offer a monthly option as a default option. However, if you have special needs, requirement or are just starting out we do believe in supporting our customers on their digital adoption journeys. Do get in contact with our representatives to discuss details.

Can I terminate my contract early?

Termination can only take place at the end of the existing contract period. If you wish to do so however do first let us know where we can improve and match your needs. We are committed to creating product and services that truly serve your needs.